Help Center
Frequently Asked Questions
How long do deposits take?
Most deposits are verified and approved by admins within 5-15 minutes.
What if my game disconnects?
Individual player disconnections are not eligible for refunds. Please ensure you have a stable network connection before the match starts.
How do I claim my prize?
Submit your match screenshot on the match page. Once the 30-minute review window concludes, admins will verify and disburse the prize to your platform wallet.
Detailed Information
A. Account & Login
How authentication works
We use secure Google Login. If you log out, simply sign back in with the same Google account to access your wallet and match history.
Account Access & Security
Keep your Google account secure. If you lose access to your email, we cannot transfer your wallet balance to a new account.
B. Wallet & Transactions
Deposit Limits
- Minimum Deposit: ₹50
- Maximum Deposit: ₹2,000 per transaction
- Do not submit duplicate requests if your deposit is pending.
Withdrawal Limits
- Minimum Withdrawal: ₹100
- Maximum Withdrawal: ₹2,000 per transaction
- Transactions are processed during operational hours.
C. Tournament Registration
Joining a Match
Registrations are subject to slot availability. Once the "Closes At" timer reaches zero, no further entries are accepted.
Cancellations
If a tournament is officially cancelled by our administrators, your entry fee will be fully refunded to your platform wallet.
D. Match & Room Details
When do I get the Room ID?
Room ID and Password are posted on the Match Details page approximately 15 minutes before the match starts.
Credential Sharing
Do NOT share room credentials with unregistered players. Doing so will result in immediate disqualification and an account ban.
E. Result Submission
Acceptable Evidence
The registered captain must upload an unedited screenshot clearly showing your squad's final placement and total kills.
Rejected Evidence
If your screenshot is blurry or incomplete, an admin will reject it with a note. You will be allowed to re-upload proper evidence.
F. Payouts & Verification
The Review Period
After a match concludes, there is a mandatory 30-minute "Under Review" period where payouts are locked so admins can verify all screenshots.
Disputes & Crediting
Once verified, winnings are credited to your platform wallet. If you suspect foul play by another team, contact support immediately during the review period.
G. Technical Issues
If you experience platform or browser issues, try clearing your cache or restarting the application. When contacting support regarding a technical glitch, please provide your registered email, device type, and the Match ID to help us resolve it quickly.